FAQs

Conditions

  • All items in the shop are vintage and as such have signs of age.
  • While we make every effort to photograph and describe items, there may be imperfections not seen in an item.
  • If this is a concern, please reconsider before purchasing.
  • To receive advanced notice of new additions to the shop enroll for the shop update list.

Terms

  • No refunds, cancellations, returns or exchanges.
  • Items can not be reserved.
  • Prices quoted are in Euros.
  • An exchange calculator can be found at oanda.com (for estimation purposes only).
  • By completing a purchase buyer acknowledges/agrees to the terms listed herein.

Shipping Process

  • Orders process during the week following purchase, in the order they were received.
  • Tracking is included for priority shipping.  For standard shipping, tracking can be purchased for 5€ (subject to change) directly on the the shop site.
  • We pack for security during shipment, but can not guarantee the safety of an item once it is en route.  We are not liable for damage incurred during transit or delivery.
  • Insurance is not included in shipping rate quoted.  To purchase insurance simply email us after checkout.
  • Refunds are not available on non insured items in the event of breakage during shipment.  Should you wish to add insurance please email us at ff.shopinfo@gmail.com for a quote.
  • Standard delivery averages 3-6 weeks after processing, but can vary due to factors such as holidays and customs clearance.
  • Delivery times are not under the control of nor are they the seller’s responsibility.

Note—policies apply to buyers within France and Europe as well.

Tracking

  • For clients with tracking on shipments, numbers will be added to the order detail (under the “My Account” tab on the site homepage) once received from the post office.  An automated email will be generated and delivered to the email address on file.
  • Shipping notices are not generated.  Your order receipt serves this purpose.
  • Updates for deliveries can be obtained from the French LaPoste website by entering the tracking number (if applicable-SEE Shipping Process above) under the SUIVRE option.
  • Due to the number of agencies involved during transit, updates can take up to 72 hours to appear on the site.
  • Assistance with translation of information returned in French can be found here.

World Wide Delivery

  • We ship internationally. Shipping rates are broken down by region.
  • Items are sent from France via French postal service, unless otherwise stated or arranged by the purchaser.
  • If you would like an item insured, sent priority delivery let us know. E-mail after completion of the purchase for the difference in rate.
  • Mail rush during holidays and French vacations (August) can cause delivery times to exceed norm.
    *Please order accordingly for holiday purchases*